High Performing Teams are efficient. They succeed not only because of what they do, but how they do it. Processes ensure consistency and embed best practises. They increase the security of team members by reinforcing certainty and delineating boundaries.
But only if they are adhered to!
Processes may develop over time. Initially, the leader may need to impose processes but as team members become more effective, processes are likely to evolve.
Since every team and context is unique, each High Performing Team will have its own set of processes. They are likely to cover the following areas:
- Planning – who will be involved, when does it happen, what is the format of the plan, how are resources allocated, what happens if circumstances change?
- Communication – who (in the team and stakeholders), when, how … This should include ‘representing’ the team within the organisation.
- Decision-making and problem-solving – different approaches for different issues? Who is involved, consulted, informed? What are the limits of authority? Documentation?
- Meetings – agendas, time-keeping, frequency, duration, participation etiquette, minutes
- Innovating – how is the status quo challenged? How does the team prevent group-think and confirmation bias?