Moving beyond the weather and paying attention to body language, tonality and ‘connection’.
Dr Carol Fleming formulated an extremely simple 3-part process for initiating small-talk: Anchor, Reveal, Encourage (ARE). Let’s consider each of the steps:
ARE gets the ball moving. Now you need to keep the momentum with follow-up questions and comments. Try to alternate between the two – a series of questions can begin to feel like an interrogation and a string of comments makes it all about you.